FAQS

- Order

1. Can I cancel/make changes to the order I just placed?

We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hour) with your change/cancellation request details included.You can email us.(service@luciphiapet.com).This will minimize the processing delay with your order due to the changes being made.

2. How do I know what size to choose?
You can check the handy Sizes Guides on the product page, view our Size Charts for easy reference and contact us by email.

 - Shipping

1. Do you ship to my country?

We ship orders only to US.

2. How long will it be before I receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Generally speaking,it will be 7-15 days to delivery the parcel arrived at you. The delivery time depends on your shipping address & requirement. 

3. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

• The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);
• The destination country that the package ships to;
• The number of items you order, as well as the total weight and volume (size) of the package.
• Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

4. How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your shipping detail.

5. Can I expedite my shipping?
Yes. we will provide you the tracking number once we ship out the parcel.

6. What do you charge for shipping an order?
Shipping prices may vary depending upon the order total, shipping class and ship to location. For more details, check out our Shipping Options section.

- Payment

1. What forms of payment do you accept?
We accept the following forms of secure payment:

• Paypal

2. Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Summer Mae cannot declare purchased items as a gift or list an amount that lower than the actual product price.

- Return & Exchanges

How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Summer Mae is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Summer Mae do not accept C.O.D. deliveries.

Please note the following product return requirements:
Merchandise must be returned within 30 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, jewelry, underwear and bodysuits merchandise may not be returned. More Detail

- Refunds

Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.